Store Operations

Throughout the COVID-19 outbreak, we are still committed to maintain regular operation hours of 10 am - 5 pm Monday to Saturday. However, we are limiting the store to 5 customers at a time. If we have reached the maximum capacity, we will lock the door and ask for customers to either wait outside or come back later.

Services

As restrictions are starting to loosen, we are slowly implementing our moving services. For the time being, we are able to schedule basic moves that only require 2 people at a time. If you are unsure how many people it requires to move a piano, please call contact us. At the very least, we will be able to provide a quote for when our moving services will be fully functional. Regardless, as there is an expected backlog to occur once restrictions have been removed, we strongly encourage to contact us to be added to the waiting list.

On the other hand, we are still conducting piano servicing, repairs, and maintenance, as it only requires one technician to complete these tasks. As this outbreak is a constantly evolving situation, we are waiving off all cancellation fees. If you or anyone in your home are experiencing any of the symptoms such as fever, cough, or shortness of breath, or are currently in self isolation, please let us know to reschedule the appointment. Additionally, we will be in contact with you if our technician is unable to complete the appointment. 

Once our technician arrives, he will immediately go to the nearest washroom to clean his hands. Once the servicing job has been completed, a thorough cleaning of the piano keys will be done. A distance of 2 meters will need be to respected at all times.

Piano Cleaning

P.S. Pianos does not recommend any kind of disinfecting agents on piano keys. Piano keytops are made from various types of materials, including wood, plastic, ivory, wood composites, phenol resins, acrylic, and manufacturer's proprietary compounds. Many of these materials can be damaged or permanently discoloured by ingredients such as alcohol, chlorine, ethanol, peroxide, and salts that are commonly found in disinfectants.

P.S. Pianos recommends the following procedures for keeping piano keys clean:

1. Piano players should wash their hands before playing the instrument.

2. Hand sanitizers can be used directly on the hands, but they need to be dry by the time that they touch the piano.

3. Keytops can be washed with a mild detergent diluted in water using a high-quality microfiber cloth such as the Cory MicroFiber Cleaning Cloth. Afterwards, they should be washed again with plain water using another cloth. These cloths need to be only very slightly damp, as any water that might drip down the sides of the keys can cause damage to the piano.

4. Alternatively, piano keys can be quickly cleaned by spraying Cory Key-Brite directly onto the keys and wiped with a microfiber cloth.

5. For maximum sanitation, a clean microfiber cloth should be used each time the keys are cleaned to minimize cross-contamination.

If you have any questions about piano key hygiene or these products, please do not hesitate to contact us.